How to change time on amtel direct line


Below is a list of questions by Amtel Users
and their corresponding answers.


If your question is not answered on this page, for further assistance or to arrange for the unit to be returned for service/repair please contact your local authorized Amtel dealer, Amtel Systems Corporation at 800-999-8903 or email us at support@amtel.com.

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we are proud of the superior quality of customer support we provide.

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  1. What is the difference between an ALERT and a MESSAGE?
  2. Why is there a number flashing on the right side of the screen?
  3. My time/date is wrong. How do I change it?
  4. Who do I call if I need service or repair of my Amtel System?
  5. Why does the time change erratically on my screen?
  6. How do I add or delete names for the "flashing" choices on my Amtel units?
  7. Is there a way to delete all of the messages stored on every Amtel unit?
  8. Is there a way to delete all of the alerts stored on every Amtel unit?
  9. The phrase COMM ERROR (SEE USER GUIDE) appears on my screen. What does that mean?
  10. Why does my display have asterisks and zeros?
  11. Why does my display show the day and numbers and display the time in hours and minutes and seconds and counting?
  12. There is a password set on an Amtel unit and we don't know what the
    password is. Is there a way for you to reset it for us?

    Using the "Message Recall" button, the Amtel unit prompts us to enter a
    password. We lost the password. Can you reset the password for us?

  13. I deleted a message and I need to view it again, can it be retrieved?
  14. I deleted an alert and I need to view it again, can it be retrieved?
  15. My Amtel unit is unable to send or receive messages or alerts. What should I
    do to fix it?
  16. The screen on my Amtel unit is blank. What should I do to fix it?
  17. The phrase INPUT FORMAT ERROR appears on my screen. What does that mean?
  18. My unit displays "set address", what should I do?
  19. My Amtel unit is displaying old alerts/messages. (From yesterday or earlier today.)
  1. What is the difference between an ALERT and a MESSAGE?

    An ALERT is a short bit of text information sent when you need an immediate response or action. Use Alerts to announce phone calls, visitors, or patients. For example: MR. SMITH ON LINE 3 or COME INTO MY OFFICE PLEASE. A MESSAGE is sent when an immediate response is not necessary. Think of it as an electronic telephone message slip. Messages are date and time stamped, and stored for later recall and review. For example: CALL MS. JONES WHEN YOU GET BACK FROM LUNCH - 555-1212 RE 3 PM APPOINTMENT. A message can be up to seven screens in length. An individual Amtel unit can store hundreds of messages, however the message counter will only display the maximum number of 99.
  2. Why is there a number flashing on the right side of the screen?

    The number indicates the number of messages stored. If the number is flashing, at least one of the stored messages has not been read.
  3. My time/date is wrong. How do I change it?

    To adjust the time/date on the Amtel System:
    1. At the keyboard at the front desk, press the Set Up Key
    2. Press the number 0
    3. Screen displays "Set Time/Date"
    4. Type in the new time/date - be sure the AM/PM is correct.
    5. Press send.
    1. Be sure you are sending to the correct address of the recipient.
    2. Ensure that each unit on the network has a unique address.
    3. Make sure both units have secure wiring connections.
    4. If this does not solve the problem see your company Amtel System
    5. Administrator, call your local dealer or Amtel Systems Corporation.
    1. At a keyboard/desktop panel unit: unplug the power cord on the back of
      the unit, wait about 15 seconds and plug it back in. Now check to see
      if you can send or receive alerts and/or messages.
    2. At a flush wallmount unit it is necessary to take the unit off the wall. After taking the unit off the wall, there may be a back plate on the unit. the back plate is held on with four short screws. After pulling the back plate aside, you can then see where the 4 wires (red, black, green, and white) terminate on a plug that is colored either a red/brown or white. Grasp the 4 wires near the plug and pull to disconnect plug from the power source. Wait 15 seconds and reconnect. Check unit for proper operation. At a surface wallmount unit the plug is accessible. Disconnect the plug from the power source. Wait 15 seconds and reconnect. Check the unit for proper operation.
    1. At a keyboard/desktop panel unit: unplug the power cord on the back of the unit, wait about 15 seconds and plug it back in. Now check to see if you can send or receive alerts and/or messages
    2. At a flush wallmount unit it is necessary to take the unit off the wall. After taking the unit off the wall, there may be a back plate on the unit. the back plate is held on with four short screws. After pulling the back plate aside, you can then see where the 4 wires (red, black, green, and white) terminate on a plug that is colored either a red/brown or white. Grasp the 4 wires near the plug and pull to disconnect plug from the power source. Wait 15 seconds and reconnect. Check unit for proper operation.At a surface wallmount unit the plug is accessible. Disconnect the plug from the power source. Wait 15 seconds and reconnect. Check the unit for proper operation.