Contact Us

Interested in getting started with Novo? Have a specific question about your Novo account? Whatever you’re looking for, we’re here to help. Here are some ways to get connected with us.

In the app

Reach out to our customer support team in the Novo app.

By email

Email us at support@novo.co.

Our Help Center

Check out our Help Center to get quick answers to FAQs.

Our mailing addresses

New York, NY

123 William St
19th Fl.
New York, NY 10038

Miami, FL

78 SW 7th Street
7th Fl.
Miami, FL 33130

All-in-one money management

Novo has helped thousands of businesses control their cash flow and move money faster. Create your account today.

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Novo is a fintech company; not a bank. Deposit account services provided by Middlesex Federal Savings, F.A., Member FDIC. Physical debit cards issued by Middlesex Federal Savings or Patriot Bank, N.A., Member FDIC; virtual cards issued by Patriot Bank, pursuant to licenses from Mastercard® International Incorporated. Mastercard can be used everywhere Mastercard is accepted. Mastercard is a registered trademark of Mastercard International Incorporated. The Merchant Cash Advance is provided by Novo Funding LLC. Novo is the marketing name for Novo Platform Inc. and its subsidiaries and affiliates. Novo Funding LLC is a wholly owned subsidiary of Novo Platform Inc. Merchant Cash Advance products and services are offered by Novo Funding LLC and not by Middlesex Federal Savings, F.A. The information and materials contained on this website - and the terms and conditions of the access to and use of such information and materials - are subject to change without notice. Not all products and services are available in all geographic areas. Your eligibility for particular products and services is subject to final Novo determination and acceptance. Novo’s third-party ATM fee reimbursements will be limited to $7 per month effective January 1, 2024.

Novo is a fintech, not a bank. Banking services provided by Middlesex Federal Savings, F.A. Member FDIC.